Lean and Systems Thinking in the Public Sector in Wales

Cardiff University’s Lean Enterprise Research Centre (LERC) was commissioned to undertake an evaluation of systems thinking in the public sector on behalf of the Wales Audit Office as part of its programme focusing on efficiency and the constrained public sector financial environment.

The Wales Audit Office is planning work with public sector partners on innovation and efficiency which the LERC research will inform. The LERC research involves three public sector organisations, in which ‘systems thinking’ has been deployed. The organisations have been assessed in terms of the results that have been achieved so far, as well as investigating the improvement approach used.

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