Accessibility statement

We are committed to promoting digital inclusion, including through meeting the Web Content Accessibility Guidelines level 2.1 AA (WCAG 2.0) [opens in new window] success criteria.

Give us feedback on this website

If you have any needs that are not listed on this page or you think we are not meeting the accessibility requirements, please contact us.

Request an alternative format

If you have any accessibility requirements, please let us know and we will do our best to address these in line with our Reasonable Adjustments Policy [PDF 152KB opens in new window]
If you need information in a different format/language contact us and tell us:
  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

PDFs and other documents

Many documents on our website are not accessible in a number of ways including missing text alternatives and missing document structure.
Please contact us if you require an accessible version of a document on our website.

What we’ve done to help you use this website


View our Shaw Trust accessibility certificate [opens in new window]

Our new beta (test) site is currently being improved to meet WCAG 2.1. We will complete this work autumn 2020.



We have installed ReadSpeaker’s webReader text-to-speech software, which allows visitors to instantly convert online content to audio on our website. Click on the icon in the top right-corner of our website to try this out, and take advantage of the full range of useful webReader features [opens in new window], including, translation, read-on-hover and word look-up.


ReadSpeaker docReader can read any of our reports in 50+ languages. The toolbar enables you to browse, read, and listen to the document. It also includes a word look-up and highlighter feature. Click on the 'Listen' icon underneath our publication download links.

Skip to main content

You can navigate our website using keyboard controls. All our pages have a skip to main content function at the top of each page, allowing you the option to bypass the main navigation. To access this feature, press the tab key when the page first loads and then press the enter key to select. 

Text alternatives

This website and our publications use images and other visuals to convey information. Where possible, we have provided text alternatives to allow anyone using assistive technology to access the information. 

Responsive design

Our website is accessible on mobile and tablet devices. The design of the site will change to fit most dimensions of a screen. On a mobile device, our main menu can be accessed from the small hamburger button, made up of 3 horizontal lines in the top right-hand corner of any page.

What we’re doing to improve the site


Some parts of our website have a poor colour contrast. We will fix this autumn 2020.


Some buttons and form fields are missing labels to help identify them. This will be fixed in autumn 2020.

What falls outside of our control


Our website uses YouTube and Vimeo to embed visual content onto some of our web pages. Users of voice-control software and keyboard navigation may have difficulty using some of the controls due to how the video player is built. Unfortunately, we are unable to fix this issue.

Unsupported browsers

Some parts of our website may not display properly on Internet Explorer versions 6, 7 and 8. Microsoft no longer supports these versions. We recommend that you upgrade to a newer version or try a different browser, if you are experiencing any issues.

Third-party products and websites

Some parts of our website may require the use of third-party software. Our website may also contain hyperlinks to external third-party websites, for your convenience. We have no control over the content published on third-party websites or their products. Please refer to the provider’s website for support information.

External links

My Web My Way

The BBC website has a range of guides available that can help you browse the Internet, including:
  • How to increase the size of your text
  • How to change the font
  • How to use your keyboard instead of a mouse
  • How to set up your computer for text-to-speech 
Visit the BBC’s My Web My Way site [opens in new window] to view all the guides.
This statement was last updated on 17 July 2020.