Our review looked at whether the performance information provided to senior leaders helps them to understand the perspective of service users and the outcomes of Councils’ activities so that they can manage their performance effectively.

In many areas, service users don’t necessarily have a choice as to who provides the services. Residents don’t really have a choice as to who collects most of their waste and recycling for example. So, understanding what people think of the service, rather than the interests of those providing the services, is important.  

Councils deliver services to the public using public money. Therefore, it is vital councils understand the impact of their activities and policies to know if they are using public money wisely.

The Auditor General’s role is to determine if councils have put in place arrangements to secure value for money.