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  • Unscheduled care covers any unplanned, urgent, and emergency care provided by healthcare services. It can cover a variety of conditions but essentially refers to care which needs to be provided quickly, or in some cases immediately. 

    As part of launching that work, we’ve published a data tool and an accompanying blog. The tool compiles data from across the unscheduled care system in Wales and provides a snapshot of how the system is coping.  

    View our unscheduled care data tool [opens in new window].

    View our blog.

    What did we find?

    The data in our new tool confirms an unscheduled care system under real pressure, with patients waiting a long time to receive an ambulance or be treated in an A&E department and high staff absence rates.

    In February 2022, some of the most concerning points include:

    • 58% of people attending an A&E department were seen within four hours. 75% of patients were seen within eight hours with 84% seen within 12 hours.  
    • just over one in two (55%) of red calls received an ambulance within eight minutes.  
    • 95% of ‘amber 1’ calls were responded to within five hours and for ‘amber 2’ calls within 12 hours, with 469 people across both categories waiting over 12 hours for a response. 
    • the ambulance service lost 23,214 hours to handover delays, the highest number recorded to date. That equates to an average of 827 hours a day. 
Centered hero example

Unscheduled Care in Wales

The tool compiles data from across the unscheduled care system in Wales and provides a snapshot of how the system is coping.

View Tool
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