Making a complaint

We take complaints very seriously and will aim to respond to any feedback as quickly as possible.

How to complain

If your complaint falls within our area of consideration, you can contact us by:

Telephone: 029 2032 0500


What you can complain about

There are a number of matters that we will consider complaints about, you can download our guidance leaflet to find out more.
We welcome telephone calls in Welsh and English. You can also write to us in either Welsh or English and we will respond in the language you have used. Corresponding in Welsh will not lead to a delay.