Video Transcription (Word)

The Good Practice Exchange Team ran a free seminar on Re-shaping Services with the Public: Changing the relationship between those who deliver and people who use services. The seminar was run by the Wales Audit Office, Welsh Government, Welsh Local Government Association, Wales Council for Voluntary Action, WPS 2025, 1000 Lives Improvement Service, Wales Cooperative Centre and Good Practice Wales.

Many public services are still delivered from the perspective of single service deliverers. This leads to citizens experiencing multiple, fragmented approaches that can result in:

• contradictory and conflicting interventions
• poor outcomes for the service user
• a waste of valuable resources and poor value for money.

The seminar provided examples of how the relationship between those who deliver and people who use services has changed, including examples of co-production and social enterprises. The emphasis was on sharing practical experiences of how different relationships can help re-shape public services to deliver better outcomes.

The seminar was aimed at public and third sector managers and officers responsible for delivering public services.

The seminar consisted of a showcase plenary session:

• Presentation by Professor Tony Bovaird (PDF) – Birmingham University
  Reshaping services with the public: Co-producing public outcomes that really matter

In South Wales attendees had the choice of attending two of the following workshops:

• Workshop by Cardiff Third Sector Council – Kerrine Phillips (PDF)
  Co-creating healthy change
• Workshop by Vanguard – Simon Pickthall (PDF)
  Radically re-shaping services at a locality level
• Workshop by Torfaen Leisure Trust – Sally Church and GLL - Jon Argent (PDF)
  So why social enterprise?
• Workshop by Barod CIC – Alan Armstrong (PDF)
  Meeting at the centre

And in North Wales attendees had the choice of attending two of the following workshops:

• Workshop by Barod CIC – Alan Armstrong (PDF)
  Meeting at the centre
• Workshop by Hazel Jukes, Beacons Creative (PDF) 
• Workshop by Councillor Richard Waters (PDF), Abergele Town Council and Rhodri Thomas, Cynnal Cymru/Sustain Wales
  Relevant Risk – Abergele Town Council’s Experience of working with the ‘Strong Roots’ Project
• Workshop by Tanya Strange, Aneurin Bevan University Health Board (PDF)
  C.H.A.a.T Volunteer Service

You can find the agenda for the North Wales event (PDF).

Where and when

0900 - 1300
Thursday 17 July 2014
Swalec Stadium, Cardiff

A second seminar was held in North Wales in September, with an amended agenda based on experiences at the Cardiff seminar.

0900 - 1300
Thursday 18 September 2014
Glasdir, Plas yn Dre, Llanrwst, Conwy, LL26 0DF