What’s your story? Survey launched to gather views of young people on public services

Tuesday, February 20, 2018 - 9:40am

We want to collect the stories of 16 to 25 year olds on their experiences of accessing and using public services in Wales

We're completing a study to look at the Welsh Government’s strategic planning of services for young people aged 16-25.

The study will ask ‘what are the key lessons to learn from the Welsh Government’s efforts to develop an integrated approach to improving well-being for young people?’ It will look at how coordinated the Welsh Government’s approach is to supporting young people across different areas of government.

As part of the study, we have launched a short survey targeted at 16 to 25 year olds. The survey aims to collect young people’s experiences of accessing public services across Wales, whether they are good or bad, and to try to find out:

  • Are young people getting appropriate support to access public services?
  • How well do different services designed to support young people work together?
  • Are there instances where services for young people overlap, or areas where young people can fall through gaps in provision?

The survey will run throughout February and March. We will use the stories we collect to identify improvements to enhance young people’s experiences of public services.

You can complete the short, anonymous, survey by visiting our Facebook page [opens in new window], where there are links to the survey and some further information.

Auditor General, Huw Vaughan-Thomas said: “Public services across Wales are under pressure, and it’s vital that the right services exist and can be accessed by the people that need them. Organisations delivering public services across Wales need to ensure that what they provide is valued by service users and is cost effective. I want to encourage as many young people as possible to have their say on what they think of the public services they access.”